What image formats do you accept?
We accept Tiffs or Jpegs. Files must be flattened before sent to print.
How do I apply the same paper or mounting option to all my files?
If you have uploaded several files and you want to print them all on the same paper type, or mount them all on the same material, you need to click the "select all images" button. Select the paper type, mounting, framing, etc. and then click on the "apply" button. Your selection will be applied to all the files. Then click on "next step" to continue.
How should I size my file to upload?
Size your image to the print size that you require at 300dpi.
After uploading files, how do I remove any that I do not want to print?
After uploading your files, if there are images that you do not want to print, click on that image and change the quantity to 0.
After uploading files, how do I add more files to my order?
If you wish to upload more files, click on the image upload link on the top left hand side of the order page then click on the select images button and select your additonal files to upload.
What size test strip can I do?
Create your test strip 4" wide by the length of your print. maximum 4"x30".
My file does not view when uploaded
If your file does not view when uploaded please check the following.
Ensure your file is tagged with a profile.
Ensure that there are none of the following illegal characters in the file name / ? < > : * | " ‘
If uploading a Tiff file, ensure that no compression is applied to the file and the tiff option is interleaved and not per channel.
Do you print on sheets or rolls of paper?
All prints are printed on a roll media so borders must be placed on files before submission. We only print files exactly how they are saved in Adobe Photoshop so they must be prepared prior to submission.
Do I need to size my images correctly before sending them through to print, or will you do that for me?
You will need to size your images to the specific size you want yourself before sending them to print, if you have any problems with this, please contact us. If you have forgotten to size at home or do not have Photoshop, you can hire one of our retouching booths to do so. Alternatively, one of our retouchers can be hired to do this for you, please contact us for more information.
What are rendering intents?
Sometimes the colours that are produced by the one device cannot be reproduced by another device. For example a monitor may reproduce more colours than those achieved by the inks employed by a printer. The colours that cannot be reproduced are known as out of gamut. Due to the fact these colours cannot be reproduced means that they have to be replaced before the image or document can be processed. The ICC specifies four rendering intents relative colorimetric, absolute colorimetric, perceptual and saturation intents. These four rendering intents handle the colour data slightly differently and should be experiment with in Photoshop.
How much sharpening do I apply?
Our printers do not apply any sharpening so files must be pre-sharpened in your image editing software. They must be prepared to your desired sharpness before submission for printing.
What rendering intent do I use?
For most natural photographic imagery that is intended for printing or display uses a perceptual rendering intent. However if a professional printer is used in the workflow that possesses a large gamut a colorimetric rendering intent should be implemented. It is also important to consider in proofing demands a colorimetric rendering intent. The final rendering intent saturation is often used in the graphics industry to ensure the maximum colour range in the final output.
What is the maximum size I can print?
With all 4 of our digital C-type papers (Fuji Matt, Fuji Gloss, Kodak Metallic & Fuji Flex) you can print up to 30" wide, and however long you like. You can go larger with Giclee prints - the maximum width for German Etching and Harman Warmtone Gloss is 44", whereas with Harman Gloss you can go up to 54". The rest of the Giclee papers we carry (Epson Semi-Gloss, Hahnemuhle Pearl, Hahnemuhle Photorag) can be printed up to 60" wide.
When do I need to calibrate my monitor display?
In the following situations:
• When purchased or installing a monitor.
• Changes in monitor viewing environment.
• Necessary every three to four weeks
• Changes in light level or viewing angle.
• Accidental manual adjustments to brightness or contrast.
How do I go back to my order if I navigate away?
If you have already uploaded your images in our ordering system and navigate through to other pages of our website, you can go back to your order by using the "back" button. If you click on "order" again, your uploads will be lost and a new session will start.
What file format should I upload?
File formats must be RGB Tiff or Jpeg and 8 bit. Flattened with no additional elements such as channels or paths.