{"id":141,"date":"2020-09-23T09:39:33","date_gmt":"2020-09-23T08:39:33","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=141"},"modified":"2025-09-02T15:24:07","modified_gmt":"2025-09-02T14:24:07","slug":"how-to-order-online-new-customers","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-to-order-online-new-customers\/","title":{"rendered":"How to order online &#8211; New customers"},"content":{"rendered":"\n<p><strong>Our step by step guide on how to order online if you are new to theprintspace, from uploading your files, to what printing, mounting and framing options are available.<\/strong><\/p>\n\n\n\n<h2>Step 1: Where to order on our website<\/h2>\n\n\n\n<ul><li>First go to <a href=\"http:\/\/www.theprintspace.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\">our website.<\/a><\/li><li>On every page, on the top right, you will find an <em>\u2018Order\u2019<\/em> button. Click on this.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img src=\"https:\/\/theprintspace-creativehub.intercom-attachments-7.com\/i\/o\/152482273\/7d98895654de154b7da02756\/oN4hOm5_3QrVYSVhgqpE7B3UP8HxChIkcCa-C2c0dEfzgCkVqNxQnH7aqXtOrHTBIVMY_gY9qd_0qk7PQC_7Ix64vysINY-KgPt2UNwZIQ57dzKEhiXE5aZGqHLutmgst0dV53bz\" alt=\"\"\/><\/figure><\/div>\n\n\n\n<h2>Step 2: Upload your images<\/h2>\n\n\n\n<ul><li>As you are new to theprintspace you have two options:<br><ol><li>Click \u2018<em>Let&#8217;s get started&#8217;<\/em> to begin your order journey without an account.<\/li><li>Click <em>\u2018log in \/ signup&#8217;<\/em> and create an account where your images are stored for quick re-ordering in future and much more.<\/li><\/ol><\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"555\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-1024x555.png\" alt=\"\" class=\"wp-image-869\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-1024x555.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-300x163.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-768x416.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-50x27.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-1536x833.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1-100x54.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints0-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>If you click on \u2018<em>Let&#8217;s get started<\/em>\u2019 you can instantly upload the files you wish to print, either drag and drop or click and select the files you wish to upload.<\/p>\n\n\n\n<h3><strong>Tip: <\/strong>Make sure your files are prepared for print<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-to-prepare-your-file-for-print-upload\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read this in-depth guide<\/a> about file preparation, if you want to make sure your images are ready for printing.<\/p>\n\n\n\n<h2>Step 3: Choosing your options<\/h2>\n\n\n\n<ul><li>Once your images are uploaded, thumbnails are generated and all our service options are made available.<\/li><li>Now you can select print size, print type and mounting and framing options, and as you do the price change accordingly.&nbsp;<\/li><li>Use the drop down functionality on<em> \u2018Print Size\u2019 <\/em>to adjust the print size and add borders.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"555\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1024x555.png\" alt=\"\" class=\"wp-image-870\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1024x555.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-300x163.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-768x416.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-50x27.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1536x833.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-100x54.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 4: Paper types<\/h2>\n\n\n\n<p>Make sure you select a paper type. If no paper type is selected the default paper will be Fuji Matt.&nbsp;<\/p>\n\n\n\n<ul><li>Click on <em>\u2018print and paper type\u2019 <\/em>to choose from 9 different paper types.<\/li><li>We have 2 different C-type papers to choose from, including: <ul><li>Matt<\/li><li>Gloss<\/li><\/ul><\/li><li>As well as 7 types of Gicl\u00e9e, including:<ul><li>Epson Semi gloss<\/li><li>Hahnemuhle Bamboo<\/li><li>Canson Baryta<\/li><li>Hahnemuhle Pearl<\/li><li>Hahnemuhle Photorag<\/li><li>Hahnemuhle German Etching<\/li><li>Ilford Cotton Textured<\/li><\/ul><\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/difference-between-c-type-vs-giclee-prints\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a> to learn more about the difference between C-Type and Gicl\u00e9e. If you want to get a first-hand look at the different textures and paper finishes, you can <a href=\"https:\/\/www.theprintspace.co.uk\/theprintspace-prints-sample-pack\/\" target=\"_blank\" rel=\"noreferrer noopener\">order a sample<\/a> from our website.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"526\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1024x526.png\" alt=\"\" class=\"wp-image-871\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1024x526.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-300x154.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-768x394.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-50x26.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1536x788.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-60x31.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-100x51.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 5: Mounting and Framing<\/h2>\n\n\n\n<p>Under the <em>\u2018Mounting\/Framing\u2019<\/em> section you can select from several mounting options.<\/p>\n\n\n\n<p>If you choose to select a handmade gallery quality frame, you will see the frame appear around the image, making it easier to choose a frame that compliments your image.<\/p>\n\n\n\n<p>Please note that turnaround time for mounting orders is 5 working days, unless you order Acrylic Reverse mounting which is 10 working days.<\/p>\n\n\n\n<p>Framing turnaround time is 10 working days.<\/p>\n\n\n\n<p>In the example below we opt for a Gicl\u00e9e Hahnemuhle Photo Rag paper to be mounted on Aluminium with a metal subframe at the back.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"526\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1024x526.png\" alt=\"\" class=\"wp-image-872\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1024x526.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-300x154.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-768x394.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-50x26.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1536x788.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-60x31.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-100x51.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 6: Add to cart<\/h2>\n\n\n\n<ul><li>When you are happy with the order and are ready to proceed, click on <em>\u2018Add to cart\u2019.<\/em><\/li><li>One item will appear in your shopping cart. By clicking on<em> \u2018Next image\u2019<\/em> you can set the same or different settings for each one of your images.&nbsp;<\/li><li>When you are ready to purchase, click on the <em>\u2018View cart\u2019<\/em> button.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"800\" height=\"434\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/AddToCart.gif\" alt=\"\" class=\"wp-image-875\"\/><\/figure><\/div>\n\n\n\n<h2>Step 7: Creating an account <\/h2>\n\n\n\n<ul><li>A summary of your order will appear on screen. Click the + and &#8211; icons to adjust quantities or remove items from your cart.<\/li><li> When you are happy, click <em>\u2018continue\u2019<\/em>.<\/li><li>If you already have an account, you should log in now.<\/li><li>If you don\u2019t, you can create one. The benefits of creating an account are that we store your images for easy re-ordering. When you come back to the site, all you need to do is log in to your creativehub account.<\/li><li>Once logged in to your existing or new account, you can add your address and payment details. We accept all major credit and debit cards.<\/li><\/ul>\n\n\n\n<h2>Step 8: Add\/edit a shipping address, payment and delivery method<\/h2>\n\n\n\n<ul><li>Here you can add or edit a new shipping address under the \u2018Address\u2019 section<\/li><li>Under \u2018payment method\u2019 choose your payment method<\/li><li>Under \u2018<em>delivery method\u2019<\/em> you can select your preferred shipping option.<br><br><em>Please note that mounting and framing orders can only be delivered by courier. <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/production-turnaround-times\/\" target=\"_blank\" rel=\"noreferrer noopener\">Check this link<\/a><strong> <\/strong>to find out our delivery times for prints, mounts and frames.<\/em><\/li><\/ul>\n\n\n\n<ul><li>If you have any specific instructions please add them to the message box, e.g &#8220;please keep prints flat&#8221; or &#8220;please leave Gicl\u00e9e prints untrimmed&#8221;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"565\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1024x565.png\" alt=\"\" class=\"wp-image-876\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1024x565.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-300x166.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-768x424.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-50x28.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1536x848.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-100x55.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1.png 1671w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 9: Your order and delivery confirmation<\/h2>\n\n\n\n<ul><li>Click on <em>&#8216;place order&#8217;<\/em> to make a payment and finalise your order.<\/li><li>As well as the online confirmation you will receive an email.<\/li><li>When your order is ready for collection you will receive an email letting you know.<\/li><li>Alternatively, when it is dispatched you will receive an email with your tracking number.<\/li><\/ul>\n\n\n\n<h2>Still need help?<\/h2>\n\n\n\n<p>Get in touch with our team <a href=\"https:\/\/www.theprintspace.co.uk\/contact-theprintspace\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/app.creativehub.io\/?_ga=2.107526594.1171597009.1603883763-816241464.1603883763\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/printing-general_2-1024x585.jpg\" alt=\"\" class=\"wp-image-1049\" width=\"596\" height=\"340\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/printing-general_2-1024x585.jpg 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/printing-general_2-300x171.jpg 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/printing-general_2-768x439.jpg 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/printing-general_2-50x29.jpg 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/printing-general_2-1536x878.jpg 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/printing-general_2-60x34.jpg 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