{"id":204,"date":"2020-09-23T12:30:02","date_gmt":"2020-09-23T11:30:02","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=204"},"modified":"2025-09-02T15:25:44","modified_gmt":"2025-09-02T14:25:44","slug":"how-to-order-online-existing-users","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-to-order-online-existing-users\/","title":{"rendered":"How to order online &#8211; creativehub users"},"content":{"rendered":"\n<p><strong>Our step by step guide will show you how to order your prints online if you have ordered with us before, from uploading your files to what printing, mounting and framing options are available.<\/strong><\/p>\n\n\n\n<h2>Step 1: Where to order on our website<\/h2>\n\n\n\n<ul><li>First go to <a href=\"http:\/\/www.theprintspace.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\">our website.<\/a><\/li><li>On every page, on the top right, you will find an <em>\u2018Order\u2019<\/em> button. Click on this.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img src=\"https:\/\/theprintspace-creativehub.intercom-attachments-7.com\/i\/o\/152548166\/ec51891ece025c64a75b1a7b\/oN4hOm5_3QrVYSVhgqpE7B3UP8HxChIkcCa-C2c0dEfzgCkVqNxQnH7aqXtOrHTBIVMY_gY9qd_0qk7PQC_7Ix64vysINY-KgPt2UNwZIQ57dzKEhiXE5aZGqHLutmgst0dV53bz\" alt=\"\"\/><\/figure><\/div>\n\n\n\n<h2>Step 2: Sign in to your creativehub account<\/h2>\n\n\n\n<ul><li>Click on <em>\u2018Login\u2019<\/em> at the top right of the screen.<\/li><li>Sign in to your creativehub account.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"565\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-1024x565.png\" alt=\"\" class=\"wp-image-878\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-1024x565.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-300x166.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-768x424.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-50x28.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-1536x848.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1-100x55.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Login-1.png 1671w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 3: Upload a new file or use an existing one<\/h2>\n\n\n\n<ul><li>Click on <em>\u2018Files\u2019<\/em> on the left hand side menu and you will see an overview of all the files.<\/li><li>Use an image previously uploaded by selecting the image and clicking on the top left corner of the image. Then you will be able to click on <em>\u2018Order Prints\u2019<\/em>, on the right hand side menu.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"535\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-1024x535.png\" alt=\"\" class=\"wp-image-881\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-1024x535.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-300x157.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-768x401.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-50x26.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-1536x802.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-60x31.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1-100x52.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/OrderPrints-1.png 1671w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<ul><li>Alternatively, if you need to upload new images, click on <em>\u2018Upload\u2019<\/em> on the right hand side menu.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"555\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-1024x555.png\" alt=\"\" class=\"wp-image-879\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-1024x555.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-300x163.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-768x416.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-50x27.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-1536x833.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1-100x54.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/UploadFiles-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Read our guide about file preparation, if you want to <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-to-prepare-your-file-for-print-upload\/\" target=\"_blank\" rel=\"noreferrer noopener\">learn more about preparing your images for optimal art printing<\/a>.<\/p>\n\n\n\n<h2>Step 4: Choosing your options<\/h2>\n\n\n\n<ul><li>Once your images are uploaded, thumbnails are generated and all our service options are made available.<\/li><li>Now you can select print size, print type and mounting and framing options, and as you do the price change accordingly.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"555\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-1024x555.png\" alt=\"\" class=\"wp-image-882\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-1024x555.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-300x163.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-768x416.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-50x27.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-1536x833.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1-100x54.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints1-1-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 5: Paper types<\/h2>\n\n\n\n<p>Make sure you select a paper type. If no paper type is selected the default paper will be Fuji Matt.&nbsp;<\/p>\n\n\n\n<ul><li>Click on <em>\u2018print and paper type\u2019 <\/em>to choose from 9 different paper types.<\/li><li>We have 2 different C-type papers to choose from, including: <ul><li>Matt<\/li><li>Gloss<\/li><\/ul><\/li><li>As well as 7 types of Gicl\u00e9e, including:<ul><li>Epson Semi gloss<\/li><li>Hahnemuhle Bamboo<\/li><li>Canson Baryta<\/li><li>Hahnemuhle Pearl<\/li><li>Hahnemuhle Photorag<\/li><li>Hahnemuhle German Etching<\/li><li>Ilford Cotton Textured<\/li><\/ul><\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/difference-between-c-type-vs-giclee-prints\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a> to learn more about the difference between C-Type and Gicl\u00e9e. If you want to get a first-hand look at the different textures and paper finishes, you can <a href=\"https:\/\/www.theprintspace.co.uk\/theprintspace-prints-sample-pack\/\" target=\"_blank\" rel=\"noreferrer noopener\">order a sample<\/a> from our website.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"526\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-1024x526.png\" alt=\"\" class=\"wp-image-883\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-1024x526.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-300x154.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-768x394.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-50x26.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-1536x788.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-60x31.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1-100x51.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints2-1-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 6: Mounting and Framing<\/h2>\n\n\n\n<p>Under the <em>\u2018Mounting\/Framing\u2019<\/em> section you can select from several mounting options.<\/p>\n\n\n\n<p>If you choose to select a handmade gallery quality frame, you will see the frame appear around the image, making it easier to choose a frame that compliments your image.<\/p>\n\n\n\n<p>Please note that turnaround time for mounting orders is 5 working days, unless you order Acrylic Reverse mounting which is 10 working days.<\/p>\n\n\n\n<p>Framing turnaround time is 10 working days.<\/p>\n\n\n\n<p>In the example below we opt for a Gicl\u00e9e Hahnemuhle Photo Rag paper to be mounted on Aluminium with a metal subframe at the back.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"526\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-1024x526.png\" alt=\"\" class=\"wp-image-884\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-1024x526.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-300x154.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-768x394.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-50x26.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-1536x788.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-60x31.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1-100x51.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints3-1-1.png 1701w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 7: Add to cart<\/h2>\n\n\n\n<ul><li>When you are happy with the order and are ready to proceed, click on <em>\u2018Add to cart\u2019.<\/em><\/li><li>One item will appear in your shopping cart. By clicking on<em> \u2018Next image\u2019<\/em> you can set the same or different settings for each one of your images.&nbsp;<\/li><li>When you are ready to purchase, click on the <em>\u2018View cart\u2019<\/em> button.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"800\" height=\"434\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/AddToCart-1.gif\" alt=\"\" class=\"wp-image-885\"\/><\/figure><\/div>\n\n\n\n<ul id=\"block-592a454d-4808-432f-b7a2-22eb0cdfb709\"><li>A summary of your order will appear on screen. Click the + and &#8211; icons to adjust quantities or remove items from your cart.<\/li><li>When you are happy, click <em>\u2018continue\u2019<\/em>.<\/li><\/ul>\n\n\n\n<h2>Step 8: Add\/edit a shipping address, payment and delivery method<\/h2>\n\n\n\n<ul><li>Here you can add or edit a new shipping address under the \u2018Address\u2019 section<\/li><li>Under \u2018payment method\u2019 choose your method.<\/li><li>Under \u2018<em>delivery method\u2019<\/em> you can select your preferred shipping option.<br><br><em>Please note that mounting and framing orders can only be delivered by courier. <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/production-turnaround-times\/\" target=\"_blank\" rel=\"noreferrer noopener\">Check this link<\/a><strong> <\/strong>to find out our delivery times for prints, mounts and frames.<\/em><\/li><\/ul>\n\n\n\n<ul><li>If you have any specific instructions please add them to the message box, e.g &#8220;please keep prints flat&#8221; or &#8220;please leave Gicl\u00e9e prints untrimmed&#8221;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"565\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-1024x565.png\" alt=\"\" class=\"wp-image-886\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-1024x565.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-300x166.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-768x424.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-50x28.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-1536x848.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1-100x55.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/BuyPrints5-1-1.png 1671w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2>Step 9: Your order and delivery confirmation<\/h2>\n\n\n\n<ul><li>Click on <em>&#8216;place order&#8217;<\/em> to make a payment and finalise your order.<\/li><li>As well as the online confirmation you will receive an email.<\/li><li>When your order is ready for collection you will receive an email letting you know.<\/li><li>Alternatively, when it is dispatched you will receive an email with your tracking number.<\/li><\/ul>\n\n\n\n<p>If you would like to get the perfect print, <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-to-soft-proof-your-print-using-adobe-photoshop\/\" target=\"_blank\" rel=\"noreferrer noopener\">check out this article<\/a><a href=\"https:\/\/help.theprintspace.co.uk\/en\/articles\/1885932-how-to-soft-proof-your-print-using-adobe-photoshop\"> <\/a>on how to soft-proof your image using our in-house ICC profiles.<\/p>\n\n\n\n<h2>Still need help?<\/h2>\n\n\n\n<p>Get in touch with our team <a href=\"https:\/\/www.theprintspace.co.uk\/contact-theprintspace\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/app.creativehub.io\/auth\/login\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-1024x585.jpg\" alt=\"\" class=\"wp-image-1061\" width=\"614\" height=\"350\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-1024x585.jpg 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-300x171.jpg 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-768x439.jpg 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-50x29.jpg 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-1536x878.jpg 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-60x34.jpg 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS-100x57.jpg 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2020\/10\/Tutorial-order-TPS.jpg 2000w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/><\/a><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Existing customers can find out how to order online with this step by step guide.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[140,30],"ht-kb-tag":[35],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to order online | Existing users | theprintspace help centre<\/title>\n<meta name=\"description\" content=\"Read our step by step guide on how to order prints online from uploading your files to available printing, mounting &amp; framing options.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-to-order-online-existing-users\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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