{"id":238,"date":"2020-09-23T12:47:08","date_gmt":"2020-09-23T11:47:08","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=238"},"modified":"2026-07-09T22:24:24","modified_gmt":"2026-07-09T21:24:24","slug":"my-prints-arrived-damaged-how-do-i-get-a-replacement-or-a-refund","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/my-prints-arrived-damaged-how-do-i-get-a-replacement-or-a-refund\/","title":{"rendered":"My prints arrived damaged, how do I get a replacement or a refund?"},"content":{"rendered":"<p>If your prints arrived damaged, here&#x27;s how to arrange a replacement or refund.<\/p>\n<p>If a print is damaged, or the order is defective in some way, please get in touch with our team to discuss the options.<\/p>\n<h4>How to get in touch if your prints arrived damaged<\/h4>\n<ul>\n<li><strong>Live chat:<\/strong> click the blue icon at the bottom right of the page.<\/li>\n<li><strong>Email:<\/strong> info@theprintspace.co.uk<\/li>\n<\/ul>\n<h4>What to include<\/h4>\n<ul>\n<li>Your order reference<\/li>\n<li>Photos or a short video of the damage<\/li>\n<\/ul>\n<h4>What happens next<\/h4>\n<p>Our guarantee covers any defects or damage in transit. Under our satisfaction guarantee we will either <strong>replace or refund<\/strong> your order \u2014 one remedy per order \u2014 so you receive it to the quality and standard you&#x27;d expect. We&#x27;ll agree the resolution with you when you get in touch.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-is-your-order-guarantee-policy\/\">What is your order guarantee policy?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/my-order-is-guaranteed-what-does-this-mean\/\">My order is guaranteed, what does this mean?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/i-have-an-issue-with-my-order-how-do-i-contact-you\/\">I have an issue with my order, how do I contact you?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-do-i-contact-customer-service\/\">How do I contact customer service?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If your prints arrived damaged, here&#8217;s how to arrange a replacement or refund under our satisfaction guarantee, and what to include when you contact us.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[30,34],"ht-kb-tag":[49,51,59,52],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do if your prints arrive damaged | theprintspace help centre<\/title>\n<meta name=\"description\" content=\"Learn what to do in case your prints arrive damaged, in theprintspace&#039;s help section. 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