{"id":2385,"date":"2022-04-16T17:45:45","date_gmt":"2022-04-16T16:45:45","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=2385"},"modified":"2026-07-09T22:21:34","modified_gmt":"2026-07-09T21:21:34","slug":"add-card-for-dropship-payment","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/add-card-for-dropship-payment\/","title":{"rendered":"My drop ship order has a status of &#8220;card required&#8221;"},"content":{"rendered":"<p>A <strong>card required<\/strong> order status means your order can&#x27;t be fulfilled because there&#x27;s no valid payment card on file to charge for production costs.<\/p>\n<p>When a customer buys from your drop, theprintspace charges <strong>your<\/strong> saved card for the wholesale cost \u2014 printing, framing, shipping and similar \u2014 not the customer&#x27;s card. Without one, the order stalls.<\/p>\n<h4>How to clear the \u201ccard required\u201d order status<\/h4>\n<ul>\n<li>Go to <strong>Settings \u2192 Financial<\/strong>.<\/li>\n<li>Find the <strong>Card on file<\/strong> section.<\/li>\n<li>Add or update your payment card using the Stripe form.<\/li>\n<li>Once saved, the order will process and move to fulfilment.<\/li>\n<\/ul>\n<p>After you add the card, the order should automatically attempt to charge and fulfil. If it doesn&#x27;t within a few minutes, please get in touch at info@theprintspace.co.uk and mention the order ID.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/verifying-your-bank-card-to-pay-for-fulfilment-costs\/\">Why must I verify my bank card to pay for drop shipping orders?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/resolving-art-print-drop-shipping-payment-issues\/\">My payment has failed for my drop shipping fulfilment<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-does-the-order-fulfilment-status-mean\/\">What does the order fulfilment status mean?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A \u201ccard required\u201d order status means no valid payment card is on file. Learn how to add or update your card so your drop ship order can be fulfilled.<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,153],"ht-kb-tag":[171,163,177,175,179,174,173,172,178],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My drop ship order has a status of &quot;card required&quot; - theprintspace help centre<\/title>\n<meta name=\"description\" content=\"When you use our art print dropshipping service, we bill your payment card each evening for the printing, framing &amp; delivery cost of the sales you made in your store that day.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/add-card-for-dropship-payment\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My drop ship order has a status of &quot;card required&quot; - 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