{"id":2389,"date":"2022-04-16T18:07:39","date_gmt":"2022-04-16T17:07:39","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=2389"},"modified":"2026-07-09T22:24:21","modified_gmt":"2026-07-09T21:24:21","slug":"my-print-sale-has-not-appeared","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/my-print-sale-has-not-appeared\/","title":{"rendered":"I sold a print, but the order has not appeared in my creativehub account"},"content":{"rendered":"<p>If you&#x27;ve sold a print but the order has not appeared in your creativehub account, don&#x27;t worry \u2014 orders placed through your connected store (Shopify, Etsy, Squarespace, and so on) sync automatically, but there can be a brief delay between the sale completing and the order appearing in your account.<\/p>\n<h4>A few things to check<\/h4>\n<ul>\n<li><strong>Wait a few minutes<\/strong> \u2014 order syncing isn&#x27;t instant. Give it 5\u201310 minutes, then refresh your creativehub account.<\/li>\n<li><strong>Verify the SKU matches<\/strong> \u2014 the product you sold must have the same SKU in creativehub as it does on your store. If the SKU was changed, the connection breaks and orders won&#x27;t sync.<\/li>\n<li><strong>Check your store<\/strong> \u2014 confirm the order actually completed and was placed through a product connected to creativehub (not a manual or fulfilment-by-store item).<\/li>\n<li><strong>Confirm payment went through<\/strong> \u2014 some stores only notify fulfilment partners once payment has fully cleared.<\/li>\n<\/ul>\n<h4>Still not appeared?<\/h4>\n<p>If the order still hasn&#x27;t appeared after 15 minutes and you&#x27;ve verified the SKU is correct, please get in touch at info@theprintspace.co.uk with your order details and store name, and we&#x27;ll investigate the sync.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-long-does-it-take-for-the-print-sales-i-make-to-appear-in-my-creativehub-account\/\">How long does it take for the print sales I make to appear in my creativehub account?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/suspended-orders\/\">My order has appeared in my creativehub account as &quot;suspended&quot;<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/manual-dropshipping-orders\/\">How to manually order dropshipping products in creativehub<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/can-i-place-a-test-order-on-creativehub\/\">Can I place a drop shipping test order on creativehub?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sold a print but the order has not appeared in your creativehub account? Here&#8217;s what to check, from sync delays to SKU mismatches, to get it showing.<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,153],"ht-kb-tag":[186,183,158,184,181,180,185,182],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>I sold a print, but the order has not appeared in my creativehub account - theprintspace help centre<\/title>\n<meta name=\"description\" content=\"This FAQ will help you to understand why your print sale has not appeared in your creativehub account as a fulfilment order.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/my-print-sale-has-not-appeared\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I sold a print, but the order has not appeared in my creativehub account - 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