{"id":244,"date":"2020-09-23T12:49:42","date_gmt":"2020-09-23T11:49:42","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=244"},"modified":"2026-07-09T22:23:56","modified_gmt":"2026-07-09T21:23:56","slug":"i-am-not-happy-with-my-print-mount-or-frame-order-how-do-i-complain","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/i-am-not-happy-with-my-print-mount-or-frame-order-how-do-i-complain\/","title":{"rendered":"I am not happy with my print, mount or frame order, how do I complain?"},"content":{"rendered":"<p>If you need to complain about a print, mount or frame order, please contact our customer service team and we&#x27;ll make sure you&#x27;re provided with a solution. We pride ourselves on print and framing products of the highest standard, with a service level to match.<\/p>\n<h4>How to complain about a print order<\/h4>\n<ul>\n<li><strong>Live chat:<\/strong> click the blue icon at the bottom right of the website page.<\/li>\n<li><strong>Email:<\/strong> info@theprintspace.co.uk<\/li>\n<\/ul>\n<p>Please include:<\/p>\n<ul>\n<li>Your order number<\/li>\n<li>A clear description of what&#x27;s wrong<\/li>\n<li>Photos or a short video of the issue (especially important for quality, colour, damage or finish problems)<\/li>\n<\/ul>\n<p>The customer team aims to respond within one working day.<\/p>\n<h4>Our satisfaction guarantee<\/h4>\n<p>If your order has a defect, or doesn&#x27;t match your file to our colour-management standards, we&#x27;ll put it right. Under our satisfaction guarantee we will either <strong>refund or replace<\/strong> your order \u2014 one remedy per order. Our guarantee is that you&#x27;ll receive your order to the quality and standard you&#x27;d expect from a fine-art printing service.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/i-have-an-issue-with-my-order-how-do-i-contact-you\/\">I have an issue with my order, how do I contact you?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/my-prints-arrived-damaged-how-do-i-get-a-replacement-or-a-refund\/\">My prints arrived damaged, how do I get a replacement or a refund?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-is-your-order-guarantee-policy\/\">What is your order guarantee policy?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-do-i-contact-customer-service\/\">How do I contact customer service?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Not happy with your print, mount or frame order? Learn how to complain about a print order and how our refund-or-replace guarantee puts it right.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[30,34],"ht-kb-tag":[49,51,59],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer service team for complaints | theprintspace help centre<\/title>\n<meta name=\"description\" content=\"If you have any compaints, contact our expert customer service team in theprintspace&#039;s help section. 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