{"id":2455,"date":"2022-04-18T15:49:26","date_gmt":"2022-04-18T14:49:26","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=2455"},"modified":"2026-07-09T22:24:42","modified_gmt":"2026-07-09T21:24:42","slug":"sku-mismatch-error","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/","title":{"rendered":"How to check your creativehub SKU matches the SKU in your store"},"content":{"rendered":"<p>If we don&#x27;t fulfil your order and you see the &quot;no matching SKU&quot; error, you&#x27;ll need to check your product setup. This article shows you how.<\/p>\n<h4>Find the SKU in creativehub<\/h4>\n<p>Note down the SKUs for the order. You&#x27;ll find these on your product&#x27;s <strong>Variants<\/strong> card on the Product page, where the SKU for each size and paper option is listed.<\/p>\n<h4>Check your store listing<\/h4>\n<p>Next, go to your store, find the variants and check that the SKUs match. If you can&#x27;t find the product in your creativehub account, this means you&#x27;ve deleted the file for the product.<\/p>\n<ul>\n<li>In <strong>Squarespace<\/strong>, the SKUs are on your inventory list.<\/li>\n<li>In <strong>Shopify<\/strong>, the SKUs are on your inventory list.<\/li>\n<li>In <strong>WooCommerce<\/strong>, it&#x27;s a little trickier: go to your product list, click on an individual product, and scroll right to the foot of the page until you reach product data. Then click on variations and expand \u2014 you&#x27;ll see the SKU.<\/li>\n<li>In <strong>Etsy<\/strong>, the SKU is on the live product list or the draft list.<\/li>\n<\/ul>\n<p>Match each variant&#x27;s SKU in creativehub against the corresponding variant in your store. They must be <strong>identical<\/strong> for orders to sync and fulfil correctly.<\/p>\n<h4>How to fix the no matching SKU error<\/h4>\n<p>If the SKU of the product variants in your store doesn&#x27;t match the creativehub product SKUs, delete the product in your store, re-import it from creativehub, then set it live in your store. Re-importing generates new SKUs, so check them against your store again after importing.<\/p>\n<p>This will fix the issue for any future orders. It won&#x27;t, however, fix existing orders that are already suspended due to &quot;no matching SKUs&quot;. For any suspended orders you need fulfilled, reorder the print on behalf of your customer from your own store. This creates a new order with the right SKU. We receive it that evening, then we can produce the product and get it out to your customer the very next working day.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-are-creativehub-skus-and-how-do-they-work\/\">What are creativehub SKUs and how do they work?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/refresh-connection-with-creativehub-for-dropshipping\/\">How do I refresh the connection between my store &amp; creativehub<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/change-the-file-for-an-existing-drop-shipping-product\/\">Can I change the creativehub file of a product imported to my store?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Seeing a no matching SKU error on a dropshipping order? Learn how to check your creativehub SKUs against your store and fix suspended orders fast.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,153],"ht-kb-tag":[281,157,160,228,278,280,279,154,155,277],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to check your creativehub SKU matches the SKU in your store - theprintspace help centre<\/title>\n<meta name=\"description\" content=\"One reason for drop shipping orders not being fulfilled is due to a SKU error. Here is how to spot it, and fix it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to check your creativehub SKU matches the SKU in your store - theprintspace help centre\" \/>\n<meta property=\"og:description\" content=\"One reason for drop shipping orders not being fulfilled is due to a SKU error. Here is how to spot it, and fix it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/\" \/>\n<meta property=\"og:site_name\" content=\"theprintspace help centre\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-09T21:24:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/#website\",\"url\":\"https:\/\/www.theprintspace.co.uk\/help\/\",\"name\":\"theprintspace help centre\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.theprintspace.co.uk\/help\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/#webpage\",\"url\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/\",\"name\":\"How to check your creativehub SKU matches the SKU in your store - theprintspace help centre\",\"isPartOf\":{\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/#website\"},\"datePublished\":\"2022-04-18T14:49:26+00:00\",\"dateModified\":\"2026-07-09T21:24:42+00:00\",\"description\":\"One reason for drop shipping orders not being fulfilled is due to a SKU error. Here is how to spot it, and fix it.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"theprintspace help centre\",\"item\":\"https:\/\/www.theprintspace.co.uk\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to check your creativehub SKU matches the SKU in your store\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to check your creativehub SKU matches the SKU in your store - theprintspace help centre","description":"One reason for drop shipping orders not being fulfilled is due to a SKU error. Here is how to spot it, and fix it.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/","og_locale":"en_GB","og_type":"article","og_title":"How to check your creativehub SKU matches the SKU in your store - theprintspace help centre","og_description":"One reason for drop shipping orders not being fulfilled is due to a SKU error. Here is how to spot it, and fix it.","og_url":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/","og_site_name":"theprintspace help centre","article_modified_time":"2026-07-09T21:24:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/www.theprintspace.co.uk\/help\/#website","url":"https:\/\/www.theprintspace.co.uk\/help\/","name":"theprintspace help centre","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.theprintspace.co.uk\/help\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/#webpage","url":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/","name":"How to check your creativehub SKU matches the SKU in your store - theprintspace help centre","isPartOf":{"@id":"https:\/\/www.theprintspace.co.uk\/help\/#website"},"datePublished":"2022-04-18T14:49:26+00:00","dateModified":"2026-07-09T21:24:42+00:00","description":"One reason for drop shipping orders not being fulfilled is due to a SKU error. Here is how to spot it, and fix it.","breadcrumb":{"@id":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/sku-mismatch-error\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"theprintspace help centre","item":"https:\/\/www.theprintspace.co.uk\/help\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"How to check your creativehub SKU matches the SKU in your store"}]}]}},"_links":{"self":[{"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/ht-kb\/2455"}],"collection":[{"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/comments?post=2455"}],"version-history":[{"count":5,"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/ht-kb\/2455\/revisions"}],"predecessor-version":[{"id":5942,"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/ht-kb\/2455\/revisions\/5942"}],"wp:attachment":[{"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/media?parent=2455"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/ht-kb-category?post=2455"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.theprintspace.co.uk\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=2455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}