{"id":2567,"date":"2022-04-21T12:56:33","date_gmt":"2022-04-21T11:56:33","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=2567"},"modified":"2026-07-09T22:26:03","modified_gmt":"2026-07-09T21:26:03","slug":"your-customer-will-not-get-an-invoice-displaying-the-print-costs","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/your-customer-will-not-get-an-invoice-displaying-the-print-costs\/","title":{"rendered":"How can I be sure my customer will not get an invoice displaying the print costs?"},"content":{"rendered":"<p>theprintspace hides your print costs from customers automatically \u2014 your buyers only ever see the receipt from your own store, never theprintspace&#x27;s fulfilment invoice.<\/p>\n<h4>Why your customer never sees the fulfilment cost<\/h4>\n<p>When a customer buys from your store, they pay <strong>you<\/strong> the retail price you&#x27;ve set, through your store&#x27;s checkout on Shopify, Etsy, Squarespace, Wix or WooCommerce. The fulfilment cost is then charged to <strong>your<\/strong> saved card on file with theprintspace. That billing relationship is between you and theprintspace, not between your customer and theprintspace.<\/p>\n<ul>\n<li>Your customer receives a receipt from your store showing the price they paid you.<\/li>\n<li>The invoice theprintspace sends you is a merchant billing statement covering your orders across a billing period, and your customer never sees it.<\/li>\n<\/ul>\n<h4>What about the parcel?<\/h4>\n<p>The parcel is fully white-labelled. We offer a complete white-label fulfilment service, so your customer never sees theprintspace branding, and there is never a theprintspace invoice or any pricing information inserted in the parcel. Your customer simply receives the print \u2014 along with any of your own branding, such as a certificate of authenticity, a custom insert or a branded packaging sticker, if you&#x27;ve added them.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-product-images-get-imported-into-my-store-and-can-i-change-them\/\">What product images get imported into my store, and can I change them?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-is-the-returns-policy-for-print-sales-made-through-shopify\/\">What is the returns policy for print sales fulfilled by theprintspace?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Want to hide print costs from customers? Your buyers only see your store receipt, never theprintspace&#8217;s fulfilment invoice or your wholesale prices.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,135],"ht-kb-tag":[343,313,345,348,341,346,288,347,342,307,302,344],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I be sure my customer will not get an invoice displaying the print costs? | Theprintspace help<\/title>\n<meta name=\"description\" content=\"Find out why you can be sure that your customer will not get an invoice displaying the print costs. 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