{"id":2585,"date":"2022-04-22T10:19:28","date_gmt":"2022-04-22T09:19:28","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=2585"},"modified":"2026-07-09T22:25:23","modified_gmt":"2026-07-09T21:25:23","slug":"what-does-the-order-fulfilment-status-mean","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-does-the-order-fulfilment-status-mean\/","title":{"rendered":"What does the order fulfilment status mean?"},"content":{"rendered":"<p>The order fulfilment status, shown in the Status card on the order detail page, tells you where an order is in the production and delivery journey.<\/p>\n<h4>The possible order fulfilment statuses<\/h4>\n<ul>\n<li><strong>Payment failed<\/strong> \u2014 the charge didn&#x27;t go through.<\/li>\n<li><strong>In production<\/strong> \u2014 payment has been taken and the order is in the print queue.<\/li>\n<li><strong>On hold<\/strong> \u2014 the order is paused.<\/li>\n<li><strong>Dispatched<\/strong> \u2014 the order has been handed to the carrier and is on its way.<\/li>\n<li><strong>Cancelled<\/strong> \u2014 the order has been cancelled.<\/li>\n<li><strong>Refunded<\/strong> \u2014 the order has been refunded.<\/li>\n<\/ul>\n<h4>Tracking your order<\/h4>\n<p>Once an order is Dispatched, a tracking link appears in the Status card, so you and your customer can follow delivery progress.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/add-card-for-dropship-payment\/\">My drop ship order has a status of \u201ccard required\u201d<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/help-with-drop-shipping-sku-errors\/\">My fulfilment order is suspended due to \u201cno matching SKUs\u201d<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/resolving-art-print-drop-shipping-payment-issues\/\">My payment has failed for my drop shipping fulfilment<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/drop-ship-orders-list-in-creativehub\/\">Where do I see a list of dropship fulfilment orders for my website?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Understand what your order fulfilment status means in creativehub \u2014 from payment failed and in production through to dispatched, cancelled and refunded.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,135],"ht-kb-tag":[177,320,183,319,321,288,162,297,303,277],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What does the order fulfilment status mean? | Theprintspace help<\/title>\n<meta name=\"description\" content=\"Find out what does the order fulfilment status mean, in theprintspace&#039;s help section. 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