{"id":3007,"date":"2022-05-11T15:45:42","date_gmt":"2022-05-11T14:45:42","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=3007"},"modified":"2026-07-09T22:25:52","modified_gmt":"2026-07-09T21:25:52","slug":"who-receives-order-notifications-tracking-details","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/","title":{"rendered":"Who receives order notifications &#038; tracking details, my buyer or me?"},"content":{"rendered":"<p>When it comes to who receives order notifications and tracking, your buyer gets them, rather than you receiving them directly through creativehub.<\/p>\n<h4>Who receives order notifications: what your customer gets<\/h4>\n<p>When an order ships, your customer receives:<\/p>\n<ul>\n<li><strong>An order receipt<\/strong> \u2014 from your store (Shopify, Etsy, Squarespace, and so on)<\/li>\n<li><strong>A shipping notification and tracking link<\/strong> \u2014 also from your store&#x27;s system, as theprintspace fulfils the order<\/li>\n<\/ul>\n<p>The sale happens through your store, so all customer-facing communications come from there.<\/p>\n<h4>How you keep track<\/h4>\n<p>You won&#x27;t receive separate shipping emails from creativehub or theprintspace for each order. Instead, you can track orders and their status by logging into your creativehub Sell app whenever you need to check on a specific order&#x27;s progress.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-to-get-tracking-numbers-for-your-drop-ship-orders\/\">Where can I find tracking numbers for my drop ship orders?<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/no-tracking-info\/\">I didn&#x27;t receive tracking information for my customer&#x27;s order<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-does-the-order-fulfilment-status-mean\/\">What does the order fulfilment status mean?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Find out who receives order notifications and tracking details for dropship orders, why your buyer is emailed from your store, and how you keep track.<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,135],"ht-kb-tag":[570,572,573,569,568,207,101,199,200,111],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Who receives order notification emails? | theprintspace help centre<\/title>\n<meta name=\"description\" content=\"Read our most frequently asked questions around drop shipping art online &amp; understand how theprintspace drop shipping solutions work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Who receives order notification emails? | theprintspace help centre\" \/>\n<meta property=\"og:description\" content=\"Read our most frequently asked questions around drop shipping art online &amp; understand how theprintspace drop shipping solutions work.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/\" \/>\n<meta property=\"og:site_name\" content=\"theprintspace help centre\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-09T21:25:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/#website\",\"url\":\"https:\/\/www.theprintspace.co.uk\/help\/\",\"name\":\"theprintspace help centre\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.theprintspace.co.uk\/help\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/#webpage\",\"url\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/\",\"name\":\"Who receives order notification emails? 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