{"id":3007,"date":"2022-05-11T15:45:42","date_gmt":"2022-05-11T14:45:42","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=3007"},"modified":"2023-05-05T15:10:04","modified_gmt":"2023-05-05T14:10:04","slug":"who-receives-order-notifications-tracking-details","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/","title":{"rendered":"Who receives order notifications &#038; tracking details, my buyer or me?"},"content":{"rendered":"\n<h3>The seller<\/h3>\n\n\n\n<p>When we mark an order as dispatched, the status of the <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/drop-ship-orders-list-in-creativehub\/\" target=\"_blank\" rel=\"noreferrer noopener\">fulfilment order <\/a>is updated in your creativehub account. If you use Shopify, we&#8217;ll automatically update the order status in Shopify to fulfilled. You&#8217;ll also get an email notifying you that the order has been dispatched. That looks like this:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"840\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-1024x840.png\" alt=\"\" class=\"wp-image-4828\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-1024x840.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-300x246.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-768x630.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-50x41.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-60x49.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-100x82.png 100w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21.png 1068w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h3>The seller&#8217;s customer<\/h3>\n\n\n\n<p>Your customer will receive an email from our shipment program, Shippy Pro. It is not branded as theprintspace, it is branded as Art Prints. This gives your customer the tracking number for the shipment. Here is how that looks:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"566\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-1024x566.png\" alt=\"\" class=\"wp-image-4096\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-1024x566.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-300x166.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-768x425.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-50x28.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-1536x850.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-2048x1133.png 2048w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-60x33.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/11\/Screenshot-2022-11-25-at-09.09.08-100x55.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n","protected":false},"excerpt":{"rendered":"<p>The seller When we mark an order as dispatched, the status of the fulfilment order is updated in your creativehub account. If you use Shopify, we&#8217;ll automatically update the order status in Shopify to fulfilled. You&#8217;ll also get an email notifying you that the order has been dispatched. That looks&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,135],"ht-kb-tag":[570,572,573,569,568,207,101,199,200,111],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Who receives order notification emails? | theprintspace help centre<\/title>\n<meta name=\"description\" content=\"Read our most frequently asked questions around drop shipping art online &amp; understand how theprintspace drop shipping solutions work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Who receives order notification emails? | theprintspace help centre\" \/>\n<meta property=\"og:description\" content=\"Read our most frequently asked questions around drop shipping art online &amp; understand how theprintspace drop shipping solutions work.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/\" \/>\n<meta property=\"og:site_name\" content=\"theprintspace help centre\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-05T14:10:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21-1024x840.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/#website\",\"url\":\"https:\/\/www.theprintspace.co.uk\/help\/\",\"name\":\"theprintspace help centre\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.theprintspace.co.uk\/help\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/#primaryimage\",\"inLanguage\":\"en-GB\",\"url\":\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21.png\",\"contentUrl\":\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/05\/Screenshot-2023-05-05-at-15.06.21.png\",\"width\":1068,\"height\":876},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/#webpage\",\"url\":\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/who-receives-order-notifications-tracking-details\/\",\"name\":\"Who receives order notification emails? 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