{"id":3023,"date":"2022-05-13T14:57:24","date_gmt":"2022-05-13T13:57:24","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&p=3023"},"modified":"2023-03-27T17:53:30","modified_gmt":"2023-03-27T16:53:30","slug":"cant-import-products-from-creativehub-into-my-website","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/cant-import-products-from-creativehub-into-my-website\/","title":{"rendered":"I cannot import products from creativehub into my store"},"content":{"rendered":"\n

Have you set up print products?<\/h3>\n\n\n\n

Before you can import any products to your website, you first need set up your print files as products to sell on your store. Here is how you do that<\/a>.<\/p>\n\n\n\n

Have you connected your website to creativehub?<\/h3>\n\n\n\n

Before you can import your print products to your store, you first need to connect your store with creativehub. To do this, read the quick guide<\/a> specific to the platform you use here<\/a>. <\/p>\n\n\n\n

If you have connected your website, you can check if it is connected in your creativehub account. Click ‘art store settings’ > ‘integrations’. <\/p>\n\n\n\n

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Have you clicked ‘import’ in your product list?<\/h3>\n\n\n\n

Your products will not show in your store until you import them from creativehub. Here is how you do that<\/a><\/p>\n\n\n\n

If you have clicked import, and the product list shows an import time stamp, then these products have been successfully imported to your store. <\/p>\n\n\n\n

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Can’t see your products on your website?<\/h3>\n\n\n\n

When products are imported, they do not get published live on your website. They are imported through to your website product list. Learn more about this here<\/a><\/p>\n\n\n\n

Refresh your store connection<\/h3>\n\n\n\n

Complete the following steps. This will reset the connection with your store. Note that any products previously imported do not<\/strong> need to be imported again:<\/p>\n\n\n\n

  1. In creativehub > art sales settings > integrations > disconnect the integration with issue<\/li>
  2. Logout of creativehub<\/li>
  3. Logout of shopify<\/li>
  4. Clear you browser’s cache\/history for “all time” including cookies (or if you are more tech-savvy, go in and find all the creativehub.io<\/a> cookies and just delete them all). Then close the browser, and reopen it<\/li>
  5. Reconnect the integration<\/li>
  6. Retry the import<\/li><\/ol>\n\n\n\n

    Still having import issues?<\/h4>\n\n\n\n