{"id":3943,"date":"2022-10-05T13:32:31","date_gmt":"2022-10-05T12:32:31","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=3943"},"modified":"2023-01-31T16:36:54","modified_gmt":"2023-01-31T16:36:54","slug":"squarespace-wrong-sku-number","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/squarespace-wrong-sku-number\/","title":{"rendered":"Why have my imported product SKUs changed to Squarespace SKUs?"},"content":{"rendered":"\n<p>When you <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-do-i-import-art-print-products-to-my-shopify-store\/\" target=\"_blank\" rel=\"noreferrer noopener\">import products to Squarespace<\/a> they are assigned a <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/what-are-creativehub-skus-and-how-do-they-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">creativehub SKU<\/a> which is the identifier we use to pull orders into our production system.<\/p>\n\n\n\n<p>If you have correctly <a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/how-do-i-import-art-print-products-to-my-shopify-store\/\" target=\"_blank\" rel=\"noreferrer noopener\">followed the import process<\/a>, but your Squarespace Products have Squarespace SKUs which can be identified by a prefix of SQ (Example: SQ6826241) then you have incorrectly listed the Product for sale on your site. <\/p>\n\n\n\n<p>There are two possible causes:<\/p>\n\n\n\n<p>The first cause could be that you have deleted the variant info for &#8216;print only&#8217; or &#8216;frames&#8217;. If you do this Squarespace resets the SKU to a Squarespace SKU. If you do this, ensure you re-add the creativehub SKU or we will not receive your orders<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"1024\" height=\"596\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-1024x596.png\" alt=\"\" class=\"wp-image-4198\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-1024x596.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-300x175.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-768x447.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-50x29.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-1536x894.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-2048x1191.png 2048w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-60x35.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-17-14-11-100x58.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>The second reason this could have happened is by &#8216;Selecting&#8217; the imported Product, then clicking &#8216;Add product&#8217;. This does not list the Product for sale on your site, but instead creates a manual product which is given a Squarespace SKU.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"1024\" height=\"283\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-1024x283.png\" alt=\"\" class=\"wp-image-3945\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-1024x283.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-300x83.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-768x212.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-50x14.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-1536x425.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-2048x566.png 2048w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-60x17.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-19-18-100x28.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To correctly list a Product on your site, change the &#8216;visibility&#8217; from &#8216;hidden&#8217; to &#8216;public&#8217;. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"1024\" height=\"320\" src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-1024x320.png\" alt=\"\" class=\"wp-image-3944\" srcset=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-1024x320.png 1024w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-300x94.png 300w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-768x240.png 768w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-50x16.png 50w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-1536x480.png 1536w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-2048x640.png 2048w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-60x19.png 60w, https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-05-at-13-17-51-100x31.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n","protected":false},"excerpt":{"rendered":"<p>When you import products to Squarespace they are assigned a creativehub SKU which is the identifier we use to pull orders into our production system. If you have correctly followed the import process, but your Squarespace Products have Squarespace SKUs which can be identified by a prefix of SQ (Example:&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,153],"ht-kb-tag":[702,703,528,701,699,155,125,274,700],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Imported SKU changed to Squarespace SKU | theprintspace help centre<\/title>\n<meta name=\"description\" content=\"Learn why your product SKU changes to Sqauarespace SKU after importing the products in Squarespace. 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