{"id":4274,"date":"2023-01-16T16:27:51","date_gmt":"2023-01-16T16:27:51","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=4274"},"modified":"2026-07-09T22:22:28","modified_gmt":"2026-07-09T21:22:28","slug":"dropshipping-definition-of-lost-in-transit","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/dropshipping-definition-of-lost-in-transit\/","title":{"rendered":"My drop shipping order has not been delivered to my customer, is it lost in transit?"},"content":{"rendered":"<p>If your drop shipping order is genuinely lost in transit, we&#x27;ll reprint the order and ship it to your customer at our cost. Before that, it&#x27;s worth a few quick checks to see whether the order is simply still on its way.<\/p>\n<h4>Check the tracking<\/h4>\n<p>If your customer has a tracking number \u2014 most international, courier, and higher-value orders include one \u2014 use it to check the carrier&#x27;s tracking portal for real-time updates.<\/p>\n<h4>Check the expected timescale<\/h4>\n<p>Orders are shipped on a best-endeavour basis, with these target timescales from <strong>dispatch<\/strong> (production time is additional):<\/p>\n<ul>\n<li><strong>UK, Germany, EU, Norway, Iceland, Liechtenstein, Switzerland<\/strong>: 6\u201310 working days<\/li>\n<li><strong>United States and Canada<\/strong>: 6\u201310 working days<\/li>\n<li><strong>Rest of World<\/strong>: 6\u201315 working days<\/li>\n<\/ul>\n<p>If the order is still within this window, it&#x27;s most likely still in transit.<\/p>\n<h4>When we treat an order as lost in transit<\/h4>\n<p>We classify an order as lost in transit when there&#x27;s been no movement on the tracking link for the number of business days shown below:<\/p>\n<table>\n<thead>\n<tr>\n<th>Shipping destination<\/th>\n<th>Postal shipping (business days with no updates)<\/th>\n<th>Courier shipping (business days with no updates)<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>United Kingdom<\/td>\n<td>8<\/td>\n<td>3<\/td>\n<\/tr>\n<tr>\n<td>Germany<\/td>\n<td>8<\/td>\n<td>3<\/td>\n<\/tr>\n<tr>\n<td>Europe (EU)<\/td>\n<td>14<\/td>\n<td>5<\/td>\n<\/tr>\n<tr>\n<td>Europe (EEA &amp; CH)<\/td>\n<td>14<\/td>\n<td>5<\/td>\n<\/tr>\n<tr>\n<td>North America (USA, CA)<\/td>\n<td>N\/A<\/td>\n<td>7<\/td>\n<\/tr>\n<tr>\n<td>Rest of World<\/td>\n<td>N\/A<\/td>\n<td>10<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>If it&#x27;s genuinely late or lost<\/h4>\n<p>If the delivery is overdue beyond the expected window, or you suspect it&#x27;s lost, please get in touch with our team at <strong>info@theprintspace.co.uk<\/strong> with the order reference. We&#x27;ll investigate and arrange a replacement where needed.<\/p>\n<h4>Related articles<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/no-tracking-info\/\">I didn&#x27;t receive tracking information for my customer&#x27;s order<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/damaged-drop-shipped-art-prints\/\">An order has been delivered to my customer damaged or defective<\/a><\/li>\n<li><a href=\"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/can-i-cancel-a-drop-shipping-order\/\">Can I cancel a drop shipping order?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Not sure if your drop shipping order is lost in transit? Check the tracking and timescales, and learn when we treat an order as lost and reprint it.<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,135],"ht-kb-tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Definition of lost in transit for dropshipping | theprintspace help centre<\/title>\n<meta name=\"description\" content=\"Where prints are lost in transit, we will reprint the dropshipping order and ship it to your customer at our cost. 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