{"id":5052,"date":"2023-10-13T13:31:53","date_gmt":"2023-10-13T12:31:53","guid":{"rendered":"https:\/\/www.theprintspace.co.uk\/help\/?post_type=ht_kb&#038;p=5052"},"modified":"2024-01-06T07:55:29","modified_gmt":"2024-01-06T07:55:29","slug":"files-removed-from-creativehub-account","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.co.uk\/help\/knowledge-base\/files-removed-from-creativehub-account\/","title":{"rendered":"Why have my files been removed from my account?"},"content":{"rendered":"\n<p>Our system automatically deletes files in dormant accounts. This is where in an 18 month period no files have been uploaded or no orders\/ ecommerce orders have been made. <\/p>\n\n\n\n<p>We do this to help reduce our carbon footprint. Your files are saved in hot storage servers, so after this reasonable time period of 18 months we remove the files to reduce unnecessary energy consumption.&nbsp;<\/p>\n\n\n\n<p>We are unable to retrieve the files and you will need to re-upload them to your account.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Our system automatically deletes files in dormant accounts. This is where in an 18 month period no files have been uploaded or no orders\/ ecommerce orders have been made. We do this to help reduce our carbon footprint. Your files are saved in hot storage servers, so after this reasonable&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[129,247],"ht-kb-tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Files removed from creativehub account | theprintspace Help<\/title>\n<meta name=\"description\" content=\"Easily navigate your creativehub account settings &amp; subscription plans with theprintspace Help Centre. 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