Currency settings

Website currency

You choose your website currency. You will do this in your payment settings, or general website settings, depending on your website provider. You have complete control over this, we do not impose any restrictions.

Creativehub currency

Creativehub supports 3 currencies. They are €EUR, £GBP or $USD. Currency in your creativehub account is set based on your country of residence, business registration or sales tax registration details.

This is how countries are allocated over the 3 supported currencies:

  • UK – GBP (£)
  • European Union – EURO (€)
  • Europe (non EU) – GBP (£)
  • US, Canada, Mexico, South America – USD ($)
  • Rest of World – GBP (£)

You can set your account’s currency in your main settings:

  1. Click on the profile icon on the top right of the page
  2. Select ‘Account settings’ from the dropdown menu
  3. Select ‘Billing’ from the left hand side menu options
  4. You can see the currency under Tax Registration Details

Currency exchange on import

There are 2 currency conversion scenarios when importing products to your website. Below we explain both of them. Note that in both cases, once the product has imported you are free to change the price on your website.

Scenario 1 – Supported currencies do not match

This means your website and creativehub account use one of the creativehub supported currencies – €, £ or $. But the currency on your website does not match your creativehub currency.

For example, you could be selling your products on your website in GBP but your creativehub account currency could be EUR.

With scenario 1, when you import a product from creativehub to your website, we will convert the price at today’s exchange rate

The below example explains this process:

The product prices are entered in EUR since that’s the creativehub currency.

Before importing the product to your website, you can see the warning message about the currency difference.

After importing the product, the website displays the product price in the website currency which is GBP. The currency conversion is done at today’s exchange rate.


Scenario 2 – Your website is in an unsupported currency

This means that your website currency is anything but GBP/ USD/ EUR.

In this scenario, we do not make a currency conversion. Instead we import the product with a 1-for-1 figure. For example, £10 will import as CHF10. The exception to this is our Shopify integration which does apply a currency conversion

The product prices are entered in EUR since that’s the creativehub currency.


Before importing the product to your website, you can see the error message about the currency difference.


After importing the product, the website displays the product price in the website currency which is CHF. Only a 1-for-1 exchange has taken place here. No change in the product cost.


Updated on 17 May 2022

Was this article helpful?