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  • How do I import products from my creativehub account to my website?

    Wondering how to import products from creativehub to your website? Learn how to push products, variants and images to your connected store in a few clicks.
  • Can I update my print product settings in creativehub?

    Yes — you can update your print product settings in creativehub at any time. Learn what you can edit and how to keep your online store products in sync.
  • Can I change the details of the product listing on my website or ecommerce store?

    Learn about the product details which can and cannot be customised in your store.
  • How do currency conversions work when I import products to my website?

    Learn how currency conversions work when you import products — your store sets the customer currency, while your billing currency is separate.
  • I sold a print, but the order has not appeared in my creativehub account

    Sold a print but the order has not appeared in your creativehub account? Here's what to check, from sync delays to SKU mismatches, to get it showing.
  • What print & frame products can I dropship from creativehub?

    Discover the print and frame products you can dropship from creativehub, from Giclée and C-Type prints to framing, papers and edition management.
  • How does creativehub track my limited editions?

    Learn how creativehub tracks your limited editions automatically, keeping the edition count in sync between your website and your account on every sale.
  • Do I need to reimport products if I add a custom insert to the products?

    Yes, if you add or change a custom insert on a product in creativehub, you'll need to reimport it to your store so the update syncs across. Here's why.
  • Can I change the creativehub file of a product imported to my store?

    You can change the creativehub file of a product, but you upload it as a new product because new SKUs break your store link. Here's how to do it.
  • What product details import to my store?

    See exactly which product details import to your store from creativehub — titles, images, variants, prices, edition sizes and print specifications.
  • If I re-import a product that already exists on my website, will this overwrite the edits I have made on my website?

    No, re-importing a product won't overwrite your store edits, as the connection works by SKU. Learn what re-import updates and the one caveat to watch.
  • Does disconnecting and reconnecting the dropshipping app delete imported products?

    Disconnecting the dropshipping app won't delete your imported products, they stay safe in creativehub. Here's exactly what changes when you disconnect.
Creativehub Help
info@theprintspace.co.uk
+44 (0) 207 739 1060