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Can I change the sales settings I applied?

How you can update your product in creativehub and what you’ll need to do in Shopify for those updates to be reflected in the live product.

Step 1: Getting started

There are a few reasons why you may want to update the sales settings applied to your files in creativehub once they have been imported to your Shopify store:

  • You want to change the paper stock of your on-sale products.
  • You want to change the sizes of your on-sale products.
  • You want to add or remove a variant, for example a sizing option.
  • You want to change the retail price.
  • You want to apply limited edition settings to an existing product or edit existing limited edition settings.

Step 2: Updating your settings in creativehub

First you must edit your settings in creativehub. Log in to your creativehub account and click the ‘Files’ option located on the lefthand side menu. Next, select the master files you want to update.

To do this, select the file(s) using the tick box in the top left of each file preview, then click the ‘Sell as print’ option located on the righthand side menu.

You are now on the ‘Sell as print’ page, where you can update your sales settings.

Please note: If you have sold any of your limited edition products, you will not be able to update the settings.

Step 3: Updating your settings in Shopify

If you make any changes to the product variants in creativehub, you must then re-import the product into your Shopify product list. If not, the Shopify product won’t update to reflect these changes. The product will then become out of sync and when sold, will not be fulfilled by us.

Similarly, if a file is deleted in creativehub, or if the sales settings applied to that file are removed, the product and its settings in your Shopify products list will not be removed automatically. This product must be deleted manually. If it is not and then is sold, we cannot fulfil the order.

Still need help?

Click here for more information on importing products.

Updated on 25 November 2020

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