The order fulfilment status, shown in the Status card on the order detail page, tells you where an order is in the production and delivery journey.
The possible order fulfilment statuses
- Payment failed — the charge didn't go through.
- In production — payment has been taken and the order is in the print queue.
- On hold — the order is paused.
- Dispatched — the order has been handed to the carrier and is on its way.
- Cancelled — the order has been cancelled.
- Refunded — the order has been refunded.
Tracking your order
Once an order is Dispatched, a tracking link appears in the Status card, so you and your customer can follow delivery progress.