Can I place a drop shipping test order on creativehub?
Our dropshipping software currently doesn’t offer the functionality to place test orders. If your place an order as a ‘test’...
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I sold a print, but the order has not appeared in my creativehub account
Sold a print but the order has not appeared in your creativehub account? Here's what to check, from sync delays to SKU mismatches, to get it showing. -
What does the order fulfilment status mean?
Understand what your order fulfilment status means in creativehub — from payment failed and in production through to dispatched, cancelled and refunded. -
How long does it take for the print sales I make to appear in my creativehub account?
Your dropshipping orders will reach our system the day after you receive them on your store. This is why: On... -
Do creativehub products get assigned to Shopify fulfilment locations?
creativehub products don't use Shopify fulfilment locations, theprintspace routes each order automatically to its own UK, Germany or USA facilities. -
Can I exclude countries from my dropshipping fulfilment?
Yes, you can exclude countries from dropshipping fulfilment in creativehub by toggling off shipping regions, so orders there are held rather than produced.