Find out more about the payment and order fulfilment process for Shopify sales that are fulfilled with creativehub.
There are some distinctions to be made when it comes to receiving payments from your customers and for paying creativehub for the print fulfilment costs when selling your art through Shopify using the creativehub Shopify app.
There are essentially two transactions that happen during the order process:
Transaction 1: Customer & Seller
The first transaction that happens is between the customer and the seller. This takes place in Shopify and is between the seller and customer only.
The customer pays the seller the retail cost of the product as well as the shipping cost that the seller has applied in their Shopify settings.
This is paid into the seller’s Shopify account, then deposited into the seller’s nominated bank which is set up in Shopify’s main settings.
Creativehub does not play any role in this customer + seller payment process.
Transaction 2: Seller & creativehub
When a creativehub product sells in Shopify, the creativehub Shopify app will automatically detect this via the unique SKU code.
The order is then imported back into creativehub’s production management system for fulfilment at our in-house print lab.
When your order arrives into our production system, we will attempt to debit you for the production costs.
The production costs are the flat-rate shipping fee of £7 (+VAT if applicable) as well as the cost of the print. You can see this cost when customising your print sales settings in creativehub. These costs are not the same as your Shopify retail costs, which will be higher as they include the profits of the sale.
We import any orders you have made on any given day after midnight. For example, if you made 1 sale on the 14th June, the order will be received into our production system after 00:00am on the 15th June.
If you made 50 sales on the 14th June, the same process would take place. This happens so that we can group all of your sales in a given day into one invoice and charge you once per day.
If you have not added a payment card for the fulfilment costs, you will receive an email notification to let you know that a payment card is required.
Click here to learn how to add your payment card in creativehub.
Once we have received payment for the fulfilment costs, your order will be received by our production management system. We aim have orders printed and despatched within 48 hours.
You will receive another email notification with tracking information once the order has been shipped from our studio. This will allow you to marked the order as ‘fulfilled’ in your Shopify account and notify your customer that the order has been despatched.
Hassle-free and commission-free
creativehub and Shopify both deliver a 100% hassle-free, commission-free, automated service: you choose what to sell, and we handle fulfilment from printing to customer service.
Have a look at some of our exceptional customer reviews!