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Understand how our online art sales Shopify app works

Learn more about how the automated print sales fulfilment and the creativehub Shopify app work.


An example store

See a live preview here.

Step 1: Upload your master file(s)

The creativehub Shopify app lets us connect a creativehub account with a bespoke store on Shopify, which can then be used to automate print sales.

  • Upload the master file(s) for printing on Creativehub.
  • Then, on Shopify you list and sell your print products in a custom store.
  • These two accounts are then synced via the creativehub Shopify app, and the app automatically imports your products from creativehub to Shopify.
  • When a print is sold on Shopify, the app sends the order details are back through to creativehub, then into production at theprintspace where the order is fulfilled.
  • The fulfilment costs that you, the seller, will pay include the print cost and a flat rate shipping cost of £7.00 +VAT.

Click here if you need help with connecting the creativehub Shopify app.


Step 2: Adjust your settings in creativehub

You can only import prints to Shopify once you have applied the required print size, paper type, optional limited edition settings, and the desired price to the master file in creativehub.

Please note: The amount in ‘print cost’ is what we’ll charge you to produce the print. Retail price is what you will charge your customer.

Click here for help preparing files to sell in creativehub.


Importing your prints into Shopify

After step two is completed, your products will now be listed in the creativehub Shopify app.

The list of products in the creativehub Shopify app is a live record of the master files in creativehub and the settings applied to the each file.

The list is refreshed each time the app is opened. You can also refresh the list manually by clicking the refresh button.

This list includes information including:

  • Product: The name of the master file in creativehub.
  • Variant: The size options applied to the master file in creativehub.
  • SKU: The product ID which is generated by creativehub.
    We generate a unique SKU code for each product variant and this is what we use when fulfilling orders.

Next to each product is an ‘Import’ button. The product will be imported to your Shopify products list when this is clicked.

Click here if you need help with importing a product into Shopify.


Customising products in Shopify

When you’ve imported the product into Shopify, it will be ready to list for sale.

At this point, we allow you full control to customise the product listing in Shopify itself, including name, description, pictures, price and more.

Please note these important points:

  • Price: If you change the retail price in Shopify, our charge for the print cost will remain the same.

    You are able to lower the retail price below the print cost we charge, which means you could lose money on sales. This is the seller’s responsibility to manage.
  • Limited editions: If you have limited edition settings turned on in creativehub, this will display as ‘stock quantity’ in Shopify. These numbers are synced, so when you sell a limited edition product, in Shopify the stock will decrease and one limited edition product will be ticked off in creativehub.

    ‘Stock quantity’ is not locked in Shopify. If you edit this number, the number in creativehub will not change. It is the seller’s responsibility to make sure the stock quantity reflects the settings applied in creativehub.

    If you change it by accident, then a fresh import of the product will reset the stock quantity to match what is saved in creativehub.
  • SKU code: Similarly, the SKU code is not locked. If a SKU code is changed, this product will then not be recognised as a creativehub product.

    Please note: Sales will not be fulfilled by us if the SKU code is changed. 

    If you change it by accident then you can delete the product. A fresh import will recreate the product with the original SKU code and this will then be recognised as a creativehub product.

Updating products in Shopify

You’ll update a product for two main reasons:

  • The product variants have been changed in creativehub. This includes any changes to the existing product such as paper, sizing, limited edition settings, or adding a new variant.
  • The product in Shopify is out of sync with the product listed in the creativehub Shopify app.

The resolution is the same for both: Find the product in the creativehub Shopify app and trigger a fresh import by clicking ‘Import’. 

Please note: This is a hard reset and will overwrite any custom details applied to the Shopify product. We advise you backup the Shopify product details locally (on a Word/Google document or similar) for a quick update.

If any changes are made to the product variants in creativehub, you must then re-import the product into your Shopify product list. Otherwise, the Shopify product won’t update to reflect these changes, the product will then become out of sync and when sold, will not be fulfilled by us.

Similarly, if a file is deleted in creativehub, or if the sales settings applied to that file are removed, the product and its settings in your Shopify products list will not be removed automatically. This product must be deleted manually. If it is not and then is sold, we cannot fulfil the order.


Updated on 25 November 2020

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