Ordering online

FAQs

• Placing art print, mounting & framing orders online

  • How to order online – New customers
  • How to order online – creativehub users
  • What file types can I print my art from?
  • Prices for printing, mounting and framing
  • What are your delivery costs for prints, mounts or frames?
  • When am I charged for online print orders?
  • Production turnaround times
  • How do I change a print order?
  • How do I cancel a print order?
  • How to make a test strip?
  • My card has expired, how do I add a new card?
  • How big are test strips and how much do they cost?

• Order tracking, delivery & collection

  • Are my print orders sent flat in envelopes, or in tubes?
  • What are the delivery options for prints, mounts and frames orders?
  • Where do I find the tracking number for my print orders?
  • How can I change my delivery address after I have ordered?
  • Collecting orders at our London studio
  • How do I edit/add/delete delivery addresses?
  • Why is my print slightly smaller than what I ordered?
  • How are my art print orders packaged?
  • Where do I find a list of my print orders and invoices
  • Christmas Order Cut-off Dates 2025

• Print order sales tax & customs fees

  • What is sales tax (VAT)?
  • When do I pay sales tax (VAT) on print orders?
  • Do I get a sales tax (VAT) invoice with my print order?
  • Can I claim sales tax (VAT) back on the print orders I make?
  • I want to change my delivery address after ordering the print, does that affect the sales tax (VAT) I pay?
  • How do I add my sales tax registration details for drop shipping?

• Customer service

  • What is your order guarantee policy?
  • My order is guaranteed, what does this mean?
  • How do I contact customer service?
  • I have an issue with my order, how do I contact you?
  • My prints arrived damaged, how do I get a replacement or a refund?
  • I am not happy with my print, mount or frame order, how do I complain?