How to order online – New customers
New customers can learn how to order online with this step-by-step guide.
Ordering online
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How to order online for creativehub users
Existing customers can find out how to order online with this step by step guide. -
What are your delivery costs for prints, mounts or frames?
Learn about how much it will cost to deliver your online order. -
Production turnaround times
Find out our turnaround times for C-Type and Giclée printing, mounting and framing orders. -
Prices for printing, mounting and framing
Find our prices online and calculate costs for printing, mounting, framing and delivery. -
When am I charged for online print orders?
Learn when we charge you if you place an online order from your creativehub account. -
How do I change a print order?
Learn how to make changes to an online order after you've placed it. -
How do I cancel a print order?
Learn how to cancel an online order after you've placed it. -
How can I change my delivery address after I have ordered?
Learn how to check your order's production status and change delivery address. -
COVID-19 information and opening times
Learn how COVID-19 affects production and our opening times. -
Collecting orders at our London studio
Learn about our production times and packaging advice for customers collecting an online print order from our London studio. -
Are you open for collections?
Find out about our contact-free collection from our London studio. -
How to track your order shipments
Find out how you can track your shipments. -
What is sales tax (VAT)?
Learn about VAT and how it affects you when you order a print online. -
When do I pay sales tax (VAT) on print orders?
Learn about when we will charge you VAT for online print orders. -
Do I get a sales tax (VAT) invoice with my print order?
Learn about VAT invoices for online print orders. -
I want to change my delivery address after ordering the print, does that affect the sales tax (VAT) I pay?
Understanding VAT charges when your delivery destination for an online print order changes. -
Can I claim sales tax (VAT) back on the print orders I make?
Learn about claiming back sales tax (VAT) paid on your online print orders. -
2021 Bank Holiday Opening Times And Production Dates
Bank holiday opening times and production dates for 2020. -
COVID update November 2020. Services operating as normal
Learn about our contact-free collection system and how you can use our services as usual.