Placing art print, mounting & framing orders online
How big are test strips and how much do they cost?
What file types can I print my art from?
When am I charged for online print orders?
My card has expired, how do I add a new card?
How to make a test strip?
What are your delivery costs for prints, mounts or frames?
How do I cancel a print order?
How do I change a print order?
Prices for printing, mounting and framing
Production turnaround times
How to order online – creativehub users
How to order online – New customers
Order tracking, delivery & collection
Guideline order dates for Christmas delivery 2023
How are my art print orders packaged?
Why is my print slightly smaller than what I ordered?
What are the delivery options for prints, mounts and frames orders?
Are my print orders sent flat in envelopes, or in tubes?
How can I change my delivery address after I have ordered?
How do I edit/add/delete delivery addresses?
Where do I find the tracking number for my print orders?
Collecting orders at our London studio
Print order sales tax & customs fees
How do I add my sales tax registration details for drop shipping?
Can I claim sales tax (VAT) back on the print orders I make?
I want to change my delivery address after ordering the print, does that affect the sales tax (VAT) I pay?
Do I get a sales tax (VAT) invoice with my print order?
When do I pay sales tax (VAT) on print orders?
What is sales tax (VAT)?
How do I contact customer service?
I am not happy with my print, mount or frame order, how do I complain?
My prints arrived damaged, how do I get a replacement or a refund?
I have an issue with my order, how do I contact you?
What is your order guarantee policy?
My order is guaranteed, what does this mean?
Gallery quality art print drop shipping
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