Your order is guaranteed by our satisfaction guarantee — find out what the order guarantee covers and how to make a claim for a replacement or refund.

Our order guarantee policy means every order is covered: if it arrives with a defect we will replace or refund it. Learn what it covers and how to claim.

If you have an issue with your order, here's how to contact the theprintspace team by live chat or email so we can put things right quickly for you.

If your prints arrived damaged, here's how to arrange a replacement or refund under our satisfaction guarantee, and what to include when you contact us.

Not happy with your print, mount or frame order? Learn how to complain about a print order and how our refund-or-replace guarantee puts it right.

Need to contact customer service at theprintspace? Reach our friendly team by live chat, email or phone, or visit our fully accessible London studio.

Occasionally, issues can arise, a print might be damaged in transit, or a small defect may slip through our quality...

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