How to order online – New customers
New customers can learn how to order online with this step-by-step guide.
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How to order online – creativehub users
Existing customers can find out how to order online with this step by step guide. -
Production turnaround times
Find out our turnaround times for C-Type and Giclée printing, mounting and framing orders. -
Prices for printing, mounting and framing
Find our prices online and calculate costs for printing, mounting, framing and delivery. -
How do I change a print order?
Learn how to make changes to an online order after you've placed it. -
How do I cancel a print order?
Learn how to cancel an online order after you've placed it. -
Collecting orders at our London studio
Learn about our production times and packaging advice for customers collecting an online print order from our London studio. -
What are your delivery costs for prints, mounts or frames?
Learn about how much it will cost to deliver your online order. -
Where do I find the tracking number for my print orders?
Find out how you can track your shipments. -
What is sales tax (VAT)?
Learn about VAT and how it affects you when you order a print online. -
When do I pay sales tax (VAT) on print orders?
Learn about when we will charge you VAT for online print orders. -
Do I get a sales tax (VAT) invoice with my print order?
Learn about VAT invoices for online print orders. -
I want to change my delivery address after ordering the print, does that affect the sales tax (VAT) I pay?
Understanding VAT charges when your delivery destination for an online print order changes. -
Can I claim sales tax (VAT) back on the print orders I make?
Learn about claiming back sales tax (VAT) paid on your online print orders. -
Are my print orders sent flat in envelopes, or in tubes?
Do prints get sent out in envelopes, i.e. flat or rolled in tubes? There are a few factors that influence... -
What file types can I print my art from?
We can print your artwork to any size from the following three file types TIFF, JPEG and PNG. If your...