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  • How to order online – New customers

    New to creativehub? Order a print at order.creativehub.io, or sell your prints at sell.creativehub.io. Here's which app to use and how to get started.
  • How to order online – creativehub users

    creativehub has two apps — order a print at order.creativehub.io, or sell your prints at sell.creativehub.io. Here's which one to use and how to start.
  • Production turnaround times

    See theprintspace production turnaround times for C-Type and Giclée printing, mounting and framing, so you know how long your order will take.
  • Prices for printing, mounting and framing

    Find our prices online and calculate costs for printing, mounting, framing and delivery.
  • How do I change a print order?

    Learn how to make changes to an online order after you've placed it.
  • How do I cancel a print order?

    Learn how to cancel an online order after you've placed it.
  • Collecting orders at our London studio

    Learn about our production times and packaging advice for customers collecting an online print order from our London studio.
  • What are your delivery costs for prints, mounts or frames?

    See our delivery costs for prints, mounts and frames, including flat per-order print rates by destination and per-frame pricing for framed orders.
  • Where do I find the tracking number for my print orders?

    Learn where to find the tracking number for print orders on the Order Detail page, and why some postal orders don't include a tracking link.
  • What is sales tax (VAT)?

    Learn about VAT and how it affects you when you order a print online.
  • When do I pay sales tax (VAT) on print orders?

    Learn about when we will charge you VAT for online print orders.
  • Do I get a sales tax (VAT) invoice with my print order?

    Learn about VAT invoices for online print orders.
  • I want to change my delivery address after ordering the print, does that affect the sales tax (VAT) I pay?

    Wondering if you change your delivery address does it affect the VAT you pay? VAT is based on the destination, so a new address can change your VAT.
  • Can I claim sales tax (VAT) back on the print orders I make?

    Learn whether you can claim VAT back on the print orders you place with theprintspace, how VAT is charged by destination and the invoice you receive.
  • Are my print orders sent flat in envelopes, or in tubes?

    Do prints get sent out in envelopes, i.e. flat or rolled in tubes? There are a few factors that influence...
  • What file types can I print my art from?

    Find out which file types for printing your art we accept — JPEG, TIFF and PNG — plus the resolution, colour and size requirements for best results.
  • Christmas Order Cut-off Dates 2025

    If you are ordering prints for Christmas, please refer to the cut-off dates below. These dates provide the best guidance...
Creativehub Help
info@theprintspace.co.uk
+44 (0) 207 739 1060