Are my dropshipping orders fulfilled automatically with creativehub? Learn about the order fulfilment and payment processes for print sales.
How can I change my delivery address after I have ordered? Need to change your delivery address after ordering? You can't edit it online, but our team can often update it if you get in touch quickly. Here's how.
Where can I find tracking numbers for my drop ship orders? Find out where to see tracking numbers for your drop ship orders in creativehub: open the order, check the Status card and follow the tracking link.
What are the shipping costs for dropshipping orders? See theprintspace dropshipping shipping costs by region and currency, including framed print rates, DDP handling fees and how VAT is charged.
What shipping carriers are used for dropshipping orders? See which shipping carriers for dropshipping orders we use — Royal Mail, DHL, UPS and USPS — and how the fastest, most cost-effective option is chosen.
Are my print orders sent flat in envelopes, or in tubes? Do prints get sent out in envelopes, i.e. flat or rolled in tubes? There are a few factors that influence...
Who receives order notifications & tracking details, my buyer or me? Find out who receives order notifications and tracking details for dropship orders, why your buyer is emailed from your store, and how you keep track.
How do I set up shipping rates on my website? Learn how to set up shipping rates on your website in creativehub, with per-region delivery charges and pass-through, marked-up or free shipping options.
Can I pre-pay my customer’s sales tax? You can elect to pre-pay sales tax in the destination country you are shipping to. This is known as Delivery...
Which countries can I pre pay sales tax for and what are the rates? With our dropshipping service, you can elect to pre-pay sales tax (GST) for the destination country you are shipping to....
Can I exclude countries from my dropshipping fulfilment? Yes, you can exclude countries from dropshipping fulfilment in creativehub by toggling off shipping regions, so orders there are held rather than produced.
Will my customers be charged money at the border? Will your dropshipping customers face customs charges at the border? See where charges apply and how DDP lets you cover import duties upfront.
Is shipping charged per order or per item for dropshipping? How we charge you The shipping rates we charge you during fulfilment are applied as follows: Print delivery charges are...